General Questions
Yes, DELPO Hookahs gives you the option to choose the right strength to fit your needs! Our nicotine and nicotine-free disposables include the following nicotine levels to choose from:
Nicotine Strength: Pick Your Level
0% (Nicotine-Free E-Hookahs): Flavor-only.
2-3% (Low nicotine E-Hookahs): Light and casual. Perfect if you’re cutting down on smoking.
5% (Standard): Most popular choice, the “just right” zone.
Higher concentrations: For that extra kick.
Pro advice: If you're unsure, start with 5%. It’s the sweet spot for most users!
The nicotine strength is 0.35%, which means that there are 3.5 milligrams of nicotine per milliliter (mg/mL).
Various websites sell Delpo Hookahs... all over the world!
Ask for our products in your local smoke shop... We can ship them your favorite flavors! We are also in the process of expanding our presence in retail, so check back every once in a while to see if we’ve made it to your favorite store yet!
In accordance with the congressional amendment to the PACT Act, all shipping deliveries on DelpoHookahs.com will require an Adult Signature. Adult Signature service fee will be automatically added to all orders.
An adult (21 years of age or older) is required to provide a valid government-issued ID to the delivery employee and sign for the package.
If it's more convenient for you, we're able to ship your order to a business address of your choice.
To avoid missed deliveries, we recommend customers follow Tracking information closely. If you already missed a delivery attempt, make sure to follow the instructions on the door tag, if applicable, or any tracking indicators to ensure your delivery is made on the next attempt.
This delivery service incurs an additional charge of $6 - $8 per order, which will be reflected at the time of checkout.
We are unable to ship packages with Adult Signature service to P.O. Boxes.
Due to popular demand from our distributors, national & global smokes shops, nightclubs, and hookah lounges, we fulfill bulk orders first, and can encounter temporary shortages of certain products from time to time, dependent on the season. Some of our Delpo Hookahs flavors may show as out of stock while we are manufacturing new items, but as soon as we create products, they will become available again.
We listen to our customers. We still frequent the lounges and nightclubs, so we are 'hands-on' when it comes to speaking directly to the people who want to try new and existing flavors. You tell us what you want, and we make sure we provide it!
Shisha is a type of flavored tobacco (or hookah tobacco) with a syrupy consistency that is blended with vegetable glycerin, molasses, and a variety of flavorings and smoked through a hookah. In some countries like Germany when they use the term "shisha", they are referring to the hookah pipe itself.
Primary ingredients Include:
A tobacco leaf, molasses, vegetable glycerin, plus a number of flavorings make up shisha (also known as hookah tobacco or waterpipe tobacco).
Shisha tobacco is traditionally created by fermenting tobacco with glycerine, molasses, and a variety of flavorings. Tobacco for hookahs is now mass-produced, with automation used at almost every point of the manufacturing process.
The tobacco is initially chilled for 24 hours to purge any bacteria or pathogens that could have contaminated the raw plant. It's then fed into a cutting machine that removes the stems and slices the product into smoother, smaller pieces. These are then cleaned and dried.
Following that, the tobacco leaf is sweetened and moistened. This is accomplished by combining it with molasses and vegetable glycerine, which improves tobacco's heat tolerance and increases cloud output. This sweetening process will take anywhere between two days to several months. During this time, the tobacco can ferment. Fermentation is a chemical reaction that is caused by changes in temperature, humidity, and pressure. This is often referred to as tobacco' aging', and helps it maintain a more consistent color as well as a distinct flavor that is exclusive to the fermentation process.
When the tobacco has reached the desired consistency, it is moved to a flavoring machine to begin the flavoring process. When this process completes, the tobacco is ready to be packaged, a fully automated process during which no human touch or intervention is present.
Shipping, Delivery, Exchange, and Returns
Yes. Your billing address is only used to verify your credit card information. However, if fraud is suspected or your order is flagged by our system you may be asked to provide additional ID verification to prevent an underage or fraudulent order.
We do our very best to process every order within the same hour of it being placed. Depending on the size of your order it could take up to 24 business hours to process after the order has has been placed. If your order is placed before 12:00 PM EST, your order will usually ship the same day. If your order is placed after 5:00 PM EST, your order will be shipped the following business day.
Our normal business hours are Monday-Friday from 9:00 AM to 5:00 PM EST excluding national holidays. Any orders placed after 3:00 PM EST on Friday are shipped first thing Monday morning.
Keep in mind, our Delpohookahs.com website receives and processes orders 24/7.
If you suddenly have a change of heart over the bold Delpo Hookahs flavor you would like to get your hands on, just drop us a message and we'll try our best to accommodate you. Please note, we will not be able to amend orders once they have been shipped.
Shipping in the cart according to your address distance (no matter how much you are purchasing). Shipping rates are calculated and displayed automatically for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers. Shipping is free on all orders over $100.
All orders are shipped from our warehouse in northern New Jersey.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Keep in mind, we also have distributors in many overseas markets, so it may be easier to view our list of stores in your area that carry our products.
It depends on where you are. Orders processed here will take 7-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We always aim to make sure our customers love our products, but if you would like to return your items for any reason at all, you may do so within 15 days of receiving your order. Items returned must be in a new and unused condition and are the responsibility of the customer until they are received by Delpo Hookahs.
To start a return please contact us via our contact us form and explain your reason for return. Please be sure to include your order number.
If your order was cancelled we process your refund immediately. Most refunds will post back to your account within 24-48 business hours. However, depending on your bank it may take up to 5-10 business days for it to be visible in your account.
If you are returning products we will process your refund within 48 business hours of receiving your package back to our warehouse.
PACT Act Shipping Restrictions
Yes, we are officially registered and approved by The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regarding Prevent All Cigarette Trafficking (PACT) Act. We adhere to all the rules and regulations set forth in the PACT Act.
The answer is complicated.... but in short, FEDEX, USPS, DHL Express, and UPS are no longer shipping directly to individuals. Customers must now go directly to their local smoke shop to get their favorite tobacco, vape, and e-hookah products.
Tobacco Products
"Tobacco Products" means tobacco or tobacco products, as those terms are defined under federal law, including FDA regulations. Without limiting the complete definition, the term "Tobacco Products" also includes any product made or derived from tobacco that is intended for human consumption, and any component, part, or accessory for use with tobacco products such as e-cigarettes, e-hookah, e-cigars, vape pens, advanced refillable personal vaporizers, and electronic pipes included within the federal definition of Tobacco Products. The term Tobacco Products also includes non-tobacco nicotine products.
Vaping Products
"Vaping Products" are considered Tobacco Products for the purpose of this policy. UPS no longer accepts for U.S. domestic shipment, including import and export into or from the U.S., any Vaping Product, including but not limited to e-cigarette devices and e-liquids or gels, regardless of nicotine content, even if a Shipper or consignee is permitted to ship and receive Vaping Products under applicable laws or regulations.
Carrier: UPS
Who Can Ship Tobacco Products (using UPS)?
Legally licensed shippers (like DELPO Hookahs)
What Can Be Shipped?
Tobacco products (excluding cigarettes)
Additional Requirements
Must comply with local and federal laws; cigarettes not accepted
Can UPS Ship to Individuals?
Yes – if sender is licensed and laws are followed
Key Takeaways:
UPS allows shipments to individuals but requires a valid license and does not accept cigarettes under any circumstances.
Carrier: FedEx
Who Can Ship Tobacco (using FedEX)?
Licensed tobacco distributors only
What Can Be Shipped?
Tobacco products (not specified further)
Additional Requirements
Must be shipped between two licensed entities
Can FedEx Ship Tobacco to Individuals?
No – only between licensed businesses
Key Takeaways:
FedEx is strictly for B2B licensed shipments. Private individual shipments are not permitted.
No. Cigarettes, cigars, electronic cigarettes, and all other tobacco products are DHL Express restricted items.
No.
Still need assistance?
If you're still unsure about any of our products, drop us a message via the form on our contact page.